Privacy Policy

We value the users of our web site (the “Site”) and their access to the services offered on it (the "Services"), and we know their privacy is important to them. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect it, and what we do with it. By using the Website you are accepting the practices described in this Privacy Policy.

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. You can also view our cookie policy here: https://watercolourlandscapes.co.uk/pages/cookie-policy

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers / PayPal account details), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your email address with any other company for their marketing purposes without your consent.

We do share your Personal Information with selected third parties to help us use your Personal Information, as described in the section above.  For example, we use Shopify (Shopify Inc.) to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

In addition to Shopify we use PayWhirl (PayWhirl Inc.) as our subscription management provider--you can read more about how PayWhirl uses your Personal Information here: https://app.paywhirl.com/privacy

We use Stripe (Stripe Inc.) as our payment processor--you can read more about how Stripe uses your Personal Information here: https://stripe.com/gb/privacy

We also use Google Analytics (Google Inc.) to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Google Analytics will collect cookies and usage data and use the data collected to track and examine the users use of this website, and to prepare reports on its activities. Any personal identifiers collected will be subject to a retention period of 26 months. After this time any personal identifiers will be automatically deleted. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We also use Mailchimp (The Rocket Science Group, LLC.) to manage our marketing campaigns and newsletter emails--Mailchimp may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message--you can read more about how Mailchimp uses your Personal Information here: https://mailchimp.com/legal/privacy/ You will only be added to our mailing lists if you have registered to receive our newsletters / email updates, or you have made a purchase from the website. At the footer of every email we send you there will be a link to update / view your details, and a seperate link to unsubscribe from our mailing list.

We use Vimeo (Vimeo, LLC) as our video hosting and streaming provider. As part of this service Vimeo collects usage data and uses cookies to provide us with video statistics such as, number of views, video popularity, geographical viewing data and average time spent watching videos. We use this data to help us improve our services, design new tutorial content and find out what our members enjoy so that we can produce future enjoyable video content. You can read more about how Vimeo uses your Personal Information here: https://vimeo.com/privacy

We may share your email address, first and last name with Kudobuzz (Kudobuzz Inc) for the purposes of contacting you after a purchase to hear your feedback and ask for a review. You can read more about how Kudobuzz uses your Personal Information here: https://kudobuzz.com/privacy-policy/

As part of the service we offer we may link to various social media platforms to allow interaction with social networks or other external platforms directly from the pages of this website.

The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network. These services may collect traffic data for the pages where the service is installed, even when Users do not use it.

Integrated Social Media services:

Instagram Widget (Instagram, Inc.)

Instagram is an image visualization service provided by Instagram, Inc. that allows this website to incorporate content from the Instagram Social Media Platform on our pages. Data collected: Cookies and usage data. You can read more about how Instagram uses your Personal Information here: https://www.instagram.com/about/legal/privacy/

Twitter Tweet Button And Social Widgets (Twitter, Inc.)

The Twitter Tweet button and social widgets are services that allow interaction with the Twitter social network provided by Twitter, Inc. Data collected: Cookies and usage data. You can read more about how Twitter uses your Personal Information here: https://twitter.com/privacy

Facebook Like Button And Social Widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services that allow interaction with the Facebook social network provided by Facebook, Inc. Data collected: Cookies and usage data. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/privacy/explanation


We also use a social media aggregator service, Curator.io (Curator Group) to collect and display social media content in one place. This service does not place any cookies on your computer or collect personally identifiable information. You can read more about how Curator.io uses your Personal Information here: https://curator.io/privacy-policy/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

REGISTRATION AND AUTHENTICATION

By registering an account on this website, Users allow this Application to identify them and give them access to dedicated services.

Direct registration - The User registers by filling out the registration form and providing the Personal Data directly to this Application.

 

HOW WE PROTECT YOUR INFORMATION:

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions.

 

WE LINK TO OTHER SITES:

This Website may contain links to other web sites. We accept no responsibility for any content displayed in any other Website that may be linked to through this Website and the usage of such sites is done so at the users own risk. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHILDREN’S PRIVACY:

The Site is not intended for individuals under the age of 16. Accordingly, we will not knowingly collect or use any personal information from children that we know to be under the age of 16. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The new policy will apply to all current and past users of the Website and will replace any prior policies that are inconsistent with it.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at questions@watercolourlandscapes.co.uk or by mail using the details provided below:


Unit 1 Laddingford Orchard, Claygate Road, Laddingford, KENT, ME18 6BJ, United Kingdom